X2 Family Portal
Welcome to the Malden Public Schools family portal help page. To help keep lines of communication open between schools and families and to help families stay informed about their student’s progress, MPS is offering free family portal access.
What is the Family Portal?
The family portal provides access for parents and guardians to see assignment and test grades in their student’s classes. Parents and Guardians have separate accounts from their students.
How do I get an account with a username and password?
Your account is provided by your student’s school. For this year, family portal access is only available for students in grades 5-8. Next year, high school grade levels will be included.
How do I access the Family Portal?
From a Computer
To access the family portal from a computer, go to https://ma-malden.myfollett.com/aspen/logon
Family Portal FAQ
Who can have a family portal account
Legal guardians are the only ones who can have access to a family portal account.
Is this same account shared with my student?
No. The family portal account is separate from a student account. You will get your own account, and your student will have their own account.
I have more than 1 student in MPS. Do I need multiple accounts?
No. Your account should show all students’ information. If you only see one student, please contact your school.
Is my student’s information safe?
Yes. Through protocols, software and certificates, MPS has taken the proper steps to keep your student’s data safe. You can keep your student’s data secure by not sharing your username and password.
Active Account Questions
My provided username and password won’t work.
Make sure you typed your username and password exactly as it appears on the form provided by the school. Passwords are case sensitive.
I forgot my password. Now what?
Click the “Forgot Password” link. A recovery option will be sent to your email you provided when you set up your account.
If the recovery link does not work, please contact your student’s school.
I forgot my username. Now what?
Contact your school to retrieve your username.
My contact information or address is incorrect. Can I change it online?
No. This information must be done over the phone or in person with your school.
What do the attendance codes mean?
A= Absent (unexcused)
A-E= Absent Excused
D= Dismissed (unexcused)
D-E= Dismissed Excused
AD= Absent Dismissed
I don’t see grades for all of my student’s classes.
Please contact a teacher or the school directly if you have questions about assignments or grades in specific classes.
Ungraded- A teacher has not graded the assignment
Why is my student’s grade is different on the portal than on their Report Card.
The report card is the official record of your student’s grades. Because of timing or when grades are entered, there may be times when the printed report card grade is different than the portal. Please contact the teacher and school with concerns.